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Healthcare Organizations Leverage Citrix Solutions to Achieve Security Wellness and Provide Better Patient Care

Nov 10, 2015

Ninety Percent of the Largest Healthcare Providers Rely on Citrix to Enable Secure Mobile Access to Clinical Apps and Patient Records from Any Device

SANTA CLARA, Calif.--(BUSINESS WIRE)-- With the December 2015 deadline looming for healthcare providers in the United States to comply with Health Insurance Portability and Accountability Act (HIPAA) criteria for adopting mobile computing technologies, many organizations are finding that a secure IT infrastructure is no longer a luxury, it's a requirement. The overall vision of these regulatory requirements is to create a system in which patient data is captured at the point of care and physicians have easy access to patient health information. The end goal is to evolve from a manual data entry process to a comprehensive system that allows access to healthcare applications from anywhere - whether from a laptop on a cart wheeled between hospital rooms or a clinician's personal mobile phone. Citrix solutions allow information to pass securely over any network so information never actually resides on a device, but remains safely in the data center.

Leading healthcare organizations such as Franciscan Missionaries of Our Lady Health System, Nicklaus Children's Hospital, part of Miami Children's Health System, Saint Francis Hospital and Medical Center, and Southcoast Health System have leveraged Citrix virtualization, mobility management, and networking solutions to provide clinicians secure mobile access to critical apps and patient records from any device, without comprising security or compliance. Today, 90 percent of the largest healthcare providers, 100 percent of the US News & World report top hospitals and all of the top health information technology vendors leverage Citrix technologies to transform their IT infrastructures so they can maximize operational efficiencies and security while focusing on quality patient care.

  • Doctors Without (Device) Borders: Nicklaus Children's Hospital built an infrastructure that enables telehealth and helps doctors securely access, share and collaborate around patient and medical information wherever they are. Clinicians can sign-on once to securely access a desktop and all clinical apps, including the hospital's electronic medical record (EMR) system powered by Cerner, on any device. Doctors and staff can leverage the latest mobile devices to access corporate email and patient consent forms to ensure sensitive information remains private.

"I need information about my patients; I need data. Citrix technology enables me to securely access critical patient information anywhere, anytime, on any device," said Dr. Redmond Burke, director of cardiovascular surgery at Nicklaus Children's and the founder of its Congenital Heart Institute.

  • Mobile Clinical Workstations: Like nearly every healthcare organization in the United States, Franciscan Missionaries of Our Lady Health System (FMOLHS) has had to grapple with the rapidly changing government, business, clinical and patient requirements that are indicative of a new healthcare landscape. From supporting electronic medical records (EMR) and computerized physician order entry (CPOE), to enabling secure, bring-your-own-device (BYOD) access, the IT team at FMOLHS faced numerous challenges from delivering EMR in both inpatient and ambulatory settings to meet meaningful use and CPOE requirements, to mitigating the risk of HIPAA security breaches and open workstation kiosks on hospital floors. Previously, FMOLHS had shared desktops on each hospital floor where any employee could walk up and log in. A clinician could accidentally save a file with a patient's personal health information to the shared desktop, unintentionally enabling another user to access it at a later point. This posed a significant risk of HIPAA breaches occurring, with hefty associated fines. With its new secure-by-design platform from Citrix and two-factor authentication (badge and PIN) from Imprivata, the nonprofit no longer has to worry about potential breaches on shared desktops.

"We've used Citrix to implement security controls and prevent breaches from occurring," said Johnny Brister, manager of infrastructure and technology systems, Franciscan Missionaries of Our Lady Health System. "Citrix XenApp, Citrix XenDesktop and Citrix XenMobile have all been critical in how we deliver essential applications or services while maintaining a very high level of security. We started by enabling our clinicians to walk around the hospital and still get right back into their applications, effectively bringing their desktops with them wherever they were in the hospital. Then we gave them the ability to do that anywhere - on their home PC or iPad, or whatever device they have."

  • Patient Information From Anywhere: Using a combination of Citrix virtualization and networking solutions, Saint Francis Hospital and Medical Center created a datacenter that enabled clinicians to access any application on any mobile device from anywhere, securely and quickly. Thanks to Citrix mobile app solutions, staff and physicians can now seamlessly access apps at the patient's bedside or from home, and IT can keep those apps in a secure and locked-down environment that meets all of the HIPAA requirements for patient healthcare records.

"Thanks to Citrix Receiver, which allows our physicians to access the Epic application and crucial data including images from their mobile device, they can access everything they need from the palm of their hand," said Damien McKinney, virtualization architect, Saint Francis Hospital. "No longer being tethered to a physical workstation makes such an enormous impact on the efficiency of our clinical teams. Thanks to Citrix technology, we can seamlessly push applications to the physicians knowing that we are still providing the high level of security required. It's a win-win for everyone."

  • Safeguard Sensitive Information: Southcoast Health System set a goal of growing aggressively while continuing to deliver an exceptional patient experience from staff by giving them seamless, uniform access to patient health records on any device as they moved among increasingly distributed settings. Recognizing a growing risk of data breaches, Southcoast also wanted to help ensure the security of patient information. To meet these goals, the organization, with the help of technology partner Intrasystems, adopted a rich, integrated electronic medical record (EMR) solution from Epic and chose Citrix virtualization as the foundation to deliver its integrated EMR system plus 50 other clinical and nonclinical applications. This allowed physicians and nurses to seamlessly access and view the same patient data as they moved among facilities. Practitioners are now able to see the same patient information, whether a patient is in the hospital or has been discharged to the visiting nurses service. With the Citrix solutions, Southcoast keeps patient data safe and ensures sensitive information remains private. The new infrastructure protects against data leakage and controls the influx of new mobile devices, even when clinicians bring their own devices.

"Anytime physicians or nurses are faced with system downtime, it impacts patient care. With the Citrix platform, we're able to refresh, upgrade and advance the environment without ever impacting our business, which operates 24/7, 365 days a year," said Mark Lacombe, director of information technology, Southcoast Health System.

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Citrix (NASDAQ:CTXS) is leading the transition to software-defining the workplace, uniting virtualization, mobility management, networking and SaaS solutions to enable new ways for businesses and people to work better. Citrix solutions power business mobility through secure, mobile workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network and cloud. With annual revenue in 2014 of $3.14 billion, Citrix solutions are in use at more than 400,000 organizations and by over 100 million users globally. Learn more at

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